During WisCon I couldn’t enter a favorite restaurant–someone had removed the exterior handle on the accessible door. A dinner companion went in and opened the door from the inside. I asked to speak to the manager; he was very understanding, said that it wasn’t the first time someone had mentioned this, and that his manager had removed the handle even though he and many customers said this was a bad idea. He happily gave me his manager’s email address when I asked.

( how and where I complained )

I was delighted when Mr Glendinning replied within 62 minutes:

Hello,

Thank you for reaching out about this. We will have the situation resolved ASAP.
Kevin Glendinning
Regional Director of Operations - Midwest

My constant downtown diva, laceblade, reported that the handle is back!

( official response )