BADD 2016: Battling Normate Space Invaders

[jesse_the_k]

ETA: I wrote this for May 1st, Blogging Against Disablism Day. many more posts
http://blobolobolob.blogspot.co.uk/p/blogging-against-disablism-day-2016.html

Nineteen ninety-three: I got my first powerchair, my city began a growth spurt, and the ADA design guidelines had just been published. This should have meant smooth rolling: many new accessible buildings!

Particularly for chain or franchise establishments, this has been the case. A new Shopko is laid out like all the other Shopkos. Hundreds of access details are done right: push-button door openers; wide aisles marked out with contrasting floor tiles; a family fitting room with low bench, grab bars and room for two adults; price check kiosks and checkout counters at the right height; and many more. Mass-merchandising makes mass access easier, since a seamless experience is the product.

But in 23 years, I've discovered that requiring and constructing wheelchair-accessible space is not enough. Although local retail, restaurants, clinics, and other service businesses are built to the same accessible specs as the chains, I still can't count on that level of access. (Today, I'm narrowing this essay to just one personal experience in my wheelchair; I know that accessibility includes much more than wheelchair access.)

To focus on just one detail, we need to take a brief side trip to the valley of the doors. If only the U.S. accessibility guidelines required push-button door openers, this wouldn't be an issue! Picture a nondisabled person and how they open a door. Chris McTypical has two feet and two hands: to open the door Chris stands in front and pulls the handle towards their chest. But many wheelchair users can't do this front reach over their lap and footrests.

Let's consider Harper O'Para, who has almost full use of their arms. Instead of rolling in straight and pulling back, Harper angles the chair so the gripping hand side is as close to the handle as possible. With this side reach, Harper has more control, power, and leverage. That's why the ADA guidelines require maneuvering space on the handle side of doors.

Back to the real world: the entry door to my local knitting shop. The door opens out, hinged on the left. I control my power wheelchair with my left hand on the joystick, so my right hand is available to grab the door's right-side handle.

The maneuvering space which makes the door accessible is invisible to the building's users. They perceive it as open, extra or wasted space. As the photo shows,

they placed a triangular display and a bench in the maneuvering space. They created a barrier, which makes it impossible for me to get inside.

This is the continual battle against the normate space invaders. This is why accessible design and construction isn't enough.

If you think this barrier wasn't really created on purpose, that it's just the thoughtlessness of the ill-informed, I know that's not the case. I've visited this particular shop to inform them they've recreated barriers unnecessarily, and asked them to stop destroying the built-in accessibility. Their response is Oh, don't worry, we'll be happy to help if you just ask.

Nondisabled people may wonder, so what's so hard about asking? Great effort has been made to create accessible environments. Why should this thoughtless disablism require us to ask permission over and over? We are here; we are the public, as Dave Hingsburger put it so eloquently. When nondisabled people recolonize our spaces, we must regroup, react, and respond.

Comments

[lilysea]

Yes, this.

My favourite local cafe started off with good access for the first 5 months - brand new ramp at the front, brand new proper disabled loo empty of obstacles -

but now they've added in an extra table in a way that makes two of the tables I used to use unusable for me,

and they've stored a bunch of babies highchairs in the space just outside the disabled loo so that when you're exiting the loo (quickly enough that the heavy door doesn't close on you) it's hard to avoid running into the highchairs.

and then there's things like supermarkets that WERE accessible, where they retro-fit security scanning gates that are so narrow you cant get through what USED to be an accessible checkout.

and used-to-be-accessible shops where they clutter up the aisles with big product displays, making them un-navigable.

[davidgillon]

For unknown reasons they put a bollard right in the middle of aisle for the accessible checkout at my local superstore. You can still get through with a chair and the clamp-on trolley, but why!?!

[jesse_the_k]

They didn't want the tanks to drive through? It's a deep and abiding mystery.

[jesse_the_k]

Yes, the correct collective noun is "a plague of highchairs."

...and I keep wondering how to fix this. My fantasy assigns checking for continued accessibility to someone who's already checking buildings -- the fire dept checks most commercial buildings annually in my muncipality. Do you have similar inspections where you are?

[lilysea]

Not to my knowledge.

I just googled and

"Does DFES’s BEB carry out building safety audits (or fire safety surveys)?

A. No, DFES's BEB do not carry out building safety audits nor fire safety surveys. DFES advice is to contact private business professionals that provide such services. They can be located in the Yellow Pages under the headings of "Fire Protection Equipment and Consultants" or "Engineers - Consulting"

Reading the FAQ, the fire department can be consulted by architects/engineers free of charge during planning, and needs to sign off on a *brand new* building that has been built, but once you get the all-clear, there are no further regulatory checks.

[sasha_feather]

Thank you for continuing to educate and advocate!

[jesse_the_k]

Thanks! Youse too.

[luzula]

Hmm. So if they are aware of the issue, I guess it's a (possibly subconscious) cost-benefit analysis where they care less about accessibility than they do about having the extra display. : (

Thanks for the post! This is something that would probably be invisible to me if someone didn't tell me about it.

[jesse_the_k]

You're most welcome.

One of the reasons I loved working access at WisCon was the opportunity to make all these things visible, through the magic of low-tack masking tape (bright blue, almost the same color as the standardized international access symbol.)

WisCon continues to highlight "our" space -- traveling lanes, parking spaces, and close-in seating -- with blue tape. I can breathe so much easier then! In most situations I have to decide whether I want to expend the effort to advocate or accept being squished into a corner, not a happy choice.

[davidgillon]

This. I'd end up in the gravel to the left if I tried to open this.

My response to most such shops is simply to stop using them. If they won't pay attention to my access needs they don't deserve my custom.

(And nice cropping, cut it down to just the essentials).

[davidgillon]

I checked the UK building regs to see if they covered this, as I thought they might.
I was right, there must be a 300mm (1 foot) clear space to the handle side of the door. Also door furniture (the handle!) must be in contrasting colours, which isn't the case here as far as I can see.

[jesse_the_k]

Yes, contrasting handle would be great.

I would so love to convene an international convention where we compared all the mistakes we've made and end-runs we've had to maneuver. Then we could come up with an "international best practice" that was truly best practice.

In a country where tech supports door buttons, why can't we mandate door buttons! Esp in the windy Midwest, where exterior doors routinely use 15# pull?

[davidgillon]

There's a whole additional set of requirements for power operated doors in the building regs, and a manual door doesn't pass if the pull is more than 30 Newtons. 15lbf is about 66.5N.

[jesse_the_k]

Is it wrong that your reply made my heart flutter with delight?

Are all exterior doors automatic, then? We routinely have 65 kph winds

[davidgillon]

Far from it, and there are some very windy parts of the UK. But the regs only require an accessible entrance, you can have other doors that aren't accessible. OTOH power-operated doors are becoming much more common. Interestingly rotating doors don't count as accessible, you need an accessible door next to it.

Boycotts become resegregation

[jesse_the_k]

"If they don't pay attention to my needs they don't deserve my custom" certainly is gratifying in the moment.

But, where will the rot stop? At what point will the shops have redisabled us through their thoughtless space use, and successfully pushed us back to the private sphere?

(That's a rhetorical question.)

(thanks for your photo advice.)

Re: Boycotts become resegregation

[davidgillon]

Oh, agreed, but I don't have the energy to confront every other shop and pub on the High Street!

Now if there was a way of confronting them en masse....

[isis]

I'm with luzula - this is something I didn't know about, so thanks for educating me!

[jesse_the_k]

Glad I could pass the message along.

One of the reasons I loved working access at my SF con was the opportunity to make all these things visible, through the magic of low-tack masking tape (bright blue, almost the same color as the standardized international access symbol.)

WisCon continues to highlight "our" space -- traveling lanes, parking spaces, and close-in seating -- with blue tape. I can breathe so much easier then! In most situations I have to decide whether I want to expend the effort to advocate or accept being squished into a corner, not a happy choice.

[phi]

Thank you for continuing to educate on this. Before I met you, I didn't understand how "I'm happy to help if you just ask!" is not at all an acceptable response.

[jesse_the_k]

My very great pleasure.

If I'm being honest, "just ask" is a better response than hurling abuse -- which, tragically, is becoming too common for disabled people in the UK.

But I do appreciate the differences.

Ah, the better world we'll make, yes?

[firecat]

Also: Asking every time we need to access a public space is really frustrating; sometimes there is no one available to ask or no one is available to help even if one does ask; some people have enough trouble talking to strangers even if they aren't asking them for a favor, and some of those people are physically disabled as well.

[jesse_the_k]

Excellent addition, thank you.

[roserodent]

I always wonder how they envisage us asking for help from staff inside a shop we cannot get into...but then disabled people come equipped with a "carer" at all times, don't we? ;-)

I similarly wonder how they imagine that self service facilities have all but 100% supplanted the version where you ask a shopkeeper for things. Clearly it's what people want, so why oh why do they think it's still ok if you're disabled?

[jesse_the_k]

Amen!

The regulations here at least require proprietors install a door bell for me to annoy the staff with. This offers me the chance to be an annoyance, always my favorite state. :(